Susanne Lai
Biography
Susanne Lai serves as the Head of Feasibility at Mandarin Oriental The Hotel Group, based in Hong Kong. In this role, she contributes to the strategic development and growth initiatives of the luxury hospitality group, which operates globally with a focus on exceptional guest experiences.
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Mandarin Oriental
Mandarin Oriental Hotel Group, a luxury hospitality company, manages 43 hotels, 12 residences, and 26 homes across 27 countries. Originating from The Mandarin (Hong Kong, 1963) and The Oriental (Bangkok, 1876), it offers exceptional accommodations, world-class spas, and Michelin-starred dining. As a Jardine Matheson subsidiary, it is known for legendary service, unique local designs, and is expanding globally to transform luxury travel experiences.